Privacy Policy

Our commitment to privacy

Bubbles Speech Pathology respects your privacy and is committed to handling personal information responsibly. This policy explains how information submitted through our website may be collected, used, disclosed and protected. Our privacy practices are intended to be consistent with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Information we may collect

When you contact us through this website, we may collect information such as your name, email address, phone number and the content of your message. Because enquiries may relate to speech pathology services, information you choose to include in a message may also contain health or other sensitive information.

Our website hosting environment may also collect standard technical information such as IP address, browser type, device information, referring pages and server logs for security, performance and operational purposes.

How we use information

• To respond to enquiries and communicate with you about our services.
• To arrange or support appointments and service delivery where you choose to proceed.
• To maintain the security, reliability and performance of our website.
• To meet legal, professional or regulatory obligations where applicable.

Information submitted through the website contact form is sent by email to Bubbles Speech Pathology. The theme does not create a separate WordPress database record of contact form submissions.

Disclosure of information

We do not sell personal information. Information may be disclosed to service providers that support our website, email or business systems where reasonably necessary, or where disclosure is authorised or required by law. Clinical information may also be shared in accordance with our professional and clinical privacy processes where you become a client.

Website services, cookies and analytics

The website may use essential cookies or similar technologies required for normal website operation. The Contact Us page includes an embedded Google Map, which is provided by Google and may load third-party content or cookies under Google’s own privacy practices.

Google Analytics may be enabled in the future to help us understand general website usage. If enabled, it may collect technical and usage information in accordance with Google’s privacy practices. Bubbles Speech Pathology can enable or disable this integration through the website settings.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid including unnecessary sensitive information in a website enquiry.

Information is retained only for as long as reasonably required for the purpose for which it was collected, or as required by applicable legal, clinical and professional obligations.

Access, correction and privacy enquiries

You may contact us if you would like to ask a privacy question or request access to or correction of personal information we hold about you, subject to any lawful exceptions.

Privacy enquiries can be sent to info@bubbles-speech.com.au.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices. The current version will be published on this page.